“Dear Mr Rudge, …I cannot thank you enough for your skill, precision and all you did for me and leaving me with a scar that you can hardly see now. Your patience and reassurance at the time was very much appreciated as it was a pretty scary time for me. I feel so lucky to be as mobile as I am now and I will always be indebted to you for such a great job… You do amazing work every day which impacts people’s lives for the rest of their life. Thank you! Wishing you a happy New Year…”